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| andquot;A Bit Moreandquot; Principles of Exceptional Customer Service Part 3 of 3
Here we are again to look at some more “A Bit More” principles of exceptional customer service.You may be thinking, “What the...
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date added: Wednesday, February 15, 2006 |
| andquot;A Bit Moreandquot; Principles of Exceptional Customer Service Part 2 of 3
In Part 1, we discussed exceptional customer service, plus “A Bit More.”We defined a customer as anyone with whom we have a...
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date added: Wednesday, February 15, 2006 |
| andquot;A Bit Moreandquot; Principles of Exceptional Customer Service Part 1 of 3
It is 2006, an exciting time to be alive. Our economy in Alberta, Canada is booming. There are oodles of employment opportunities. ...
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date added: Wednesday, February 15, 2006 |
| Customer Service Dead or Alive?
Discover how to increase customer satisfaction.
Do you suffer the deep pain of trying to resolve customer service problems...
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date added: Wednesday, February 15, 2006 |
| Is Life Too Short To Deal With Unpleasant Customers?
One of best clients I ever had was a senior vice president at a financial company.He didn’t beat around the bush. If I asked him...
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date added: Wednesday, February 15, 2006 |
| 5 Elements to Customer Service: A Fresh Look
About 20 years ago while I worked for American Stores Company (now part of Albertson’s) I headed up a customer service program named “Smile...
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date added: Wednesday, February 15, 2006 |
| Is The Customer Always Right?
I am pretty sure I have listened to and read at least 2,000 to 3,000 books and videos on selling, how to sell and customer service and one...
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date added: Wednesday, February 15, 2006 |
| Three Steps To Customer Loyalty
As a prime source for repeat business and referrals, your relationships with customers have to be given top priority. After the sale is...
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date added: Wednesday, February 15, 2006 |
| Make em Laugh Customer Service
“It was almost like a game,” said Amtrak ticket clerk Shawn. ”I’d single out individuals I thought I could sell business class to over...
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date added: Wednesday, February 15, 2006 |
| Killer Phrases
I recently called a local retailer to speak with the owner. Granted, I wasnt a customer, but the person answering the phone didnt know that.W
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date added: Wednesday, February 15, 2006 |
| Is Bad Customer Service Killing Your Business?
Its time to beat the old bad customer service drum again. I know, Im sick of beating the drum, too, but as long as bad customer service runsr
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date added: Wednesday, February 22, 2006 |
| When Good Customers Go Bad
Sooner or later, it happens to every business owner. A customer, that you thought was really great because they praised...
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date added: Wednesday, February 22, 2006 |
| How Do You Communicate With Your Customers?
Andy Weekes emailed me with this story:I thought you would like to see the following, received by a friend from
an online CD...
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date added: Wednesday, February 22, 2006 |
| Awesome Customer Service Requires a Three Pronged Attack
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have...
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date added: Wednesday, February 22, 2006 |
| Can You Render Humble Service?
I was re-reading the book, THINK AND GROW RICH, by Napoleon Hill, and I can’t tell you how impressive this self-help classic still...
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date added: Wednesday, February 22, 2006 |
| What Does the Consumer Want?
No matter who is your consumer? Anyway he is the highest authority for you, whose opinion is a law for you. One of the best definitions of...
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date added: Wednesday, February 22, 2006 |
| How to Restore Customer Satisfaction after Customer Service Failure
A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Typically, when as
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date added: Thursday, March 9, 2006 |
| Starting A New Online Business: A Guide To Great Customer Service
Entrepreneur magazine has volumes of information on starting a successful online business. An online business can be fun, challenging and...
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date added: Thursday, March 9, 2006 |
| Customer Loyalty The Key to Business Success
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have...
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date added: Thursday, March 9, 2006 |
| The Customer is NOT Always Right
I bet you’ve heard the following saying more times than you can count: “The customer is always right.” But the truth is, that’s a false...
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date added: Thursday, March 9, 2006 |
| How to Manage Customer Expectations
Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that...
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date added: Thursday, March 9, 2006 |
| Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving...
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date added: Thursday, March 9, 2006 |
| Why Do Your Customers Complain and What Can You Do About It?
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to...
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date added: Thursday, March 9, 2006 |
| How to Keep Customers For Life
Being is business isn’t just about getting a customer, selling him something and moving onto the next one. It’s all about making sure that...
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date added: Thursday, March 9, 2006 |
| How To Get The Best Out Of Your Phone
When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the...
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date added: Thursday, March 9, 2006 |
| How to Get Your Customers Saying andquot;Wowandquot;
Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do...
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date added: Thursday, March 9, 2006 |
| Closing Time
While visiting my son in Chicago, I went to a Cingular wireless store in his neighborhood to get some help with his phone. The store I...
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date added: Thursday, March 9, 2006 |
| Bad Chemistry Can Quickly Dissolve Customer Relationships!
I’m doing everything in my power to avoid doing any more business than strictly necessary with the car dealership where I leased my...
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date added: Thursday, March 9, 2006 |
| Cost vs Customer Control
Last night I went to a local restaurant to purchase dinner for my family. I like this place. The food is eclectic and well prepared. They...
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date added: Thursday, March 9, 2006 |
| Managing Customer Expectations
Everyone talks about exceeding your customers expectations. It is true. It is no longer good enough to just meet their expectations, you DO...
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date added: Thursday, March 9, 2006 |
| You Made a Mistake, Now I am Your Biggest Fan
Pearl chose to celebrate her 94th birthday with her family and friends at a local restaurant. Although she had always enjoyed the...
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date added: Thursday, March 9, 2006 |
| Customer Advisory Boards
10 Tips for having effective boardsCustomer Advisory Boards are a great source of information about your market and...
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date added: Thursday, March 9, 2006 |
| Customer Feedback The Breakfast of Champions
Feedback is important in every sphere of life but more so in business simply because it tells how were going and how we can improve.Ifw
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date added: Thursday, March 9, 2006 |
| First Words Make (or Break) First Impressions
“Next!”
“Checking in…?”
“Here or To-Go?” Isn’t it frustrating when those are the first words that come out of...
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date added: Thursday, March 9, 2006 |
| Got Voice Mail?
"Theres not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of...
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date added: Thursday, March 9, 2006 |
| How Important are Your Customers?
Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That...
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date added: Thursday, March 9, 2006 |
| Delivering Great Customer Service
The goals for delivering great customer service starts with delivering a service-oriented attitude that is genuine. You want to exceed the...
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date added: Thursday, March 9, 2006 |
| Loyalty is Heartfelt
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic...
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date added: Thursday, March 9, 2006 |
| The Smile Myth
A great smile is important to your success in life. You cant argue with that. And if you want to improve your customer service in business,a
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date added: Thursday, March 9, 2006 |
| Raising The Lifetime Value Of Your Customers
Lets discuss a powerful, yet rarely talked about method of increasing the profitability of your self-storage facilities...raising the...
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date added: Thursday, March 9, 2006 |
| The High Road Is Still Best
Over the past few months, weve been working with a group of small business owners to take the lessons from Thomas L. Friedman’s book “The...
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date added: Thursday, March 9, 2006 |
| 11 Things Small Business Owners Can Do To Recover From Customer Service Issues
1. Be Swift – When someone has an issue with your company, address it quickly. Promptness goes a long way in letting customers know yout
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date added: Thursday, March 9, 2006 |
| Investment on Returns
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date added: Monday, March 13, 2006 |
| A Wonderful World with Two Words
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date added: Monday, March 13, 2006 |
| Dont Hire A Grump To Deliver Great Customer Service
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date added: Monday, March 13, 2006 |
| Quality Service A Philosophical View
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date added: Monday, March 13, 2006 |
| Business to Business Customer Satisfaction Surveys
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date added: Monday, March 13, 2006 |
| Customer Service Where did it go?
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date added: Monday, March 13, 2006 |
| Better Business Deals
1. Take time in making a purchase; pursue your search when salespeople are not on the lot. Try looking for a vehicle on a Sunday afternoon...
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date added: Tuesday, March 21, 2006 |
| Loving Your Customers, Getting Your Customers to Love You
It may be awkward to openly acknowledge it, but every sale is a kind of seduction. As marketers, we make introductions, pursue courtships...
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date added: Tuesday, March 21, 2006 |
| Creating a New Standard of Excellence Six Things You Can Do
Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the...
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date added: Tuesday, March 21, 2006 |
| Keys to Providing Good Customer Service
There are a lot of factors that you have to consider when thinking about a home based business. As you begin to put the pieces together...
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date added: Tuesday, March 21, 2006 |
| If There Are No Customers, There Are No Jobs!
I recently started my VA business, so I dropped in to my local Office Supply store (one of the big chains) to pick up what I expected to be...
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date added: Tuesday, March 21, 2006 |
| Whats Changing in Customer Service? The Top 5 New Things That Customers Want
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to...
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date added: Tuesday, March 21, 2006 |
| Top Ten Tips For Implementing A Call Center Quality Monitoring Solution
1) Write a clear outline of the reasons behind bringing a call recording system into your call center’s work flow:
o Benefits to...
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date added: Tuesday, March 21, 2006 |
| Delivering Great Customer Service 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of...
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date added: Tuesday, March 21, 2006 |
| As a Business Owner do you know how to be a Good Customer?
As business owners have you ever considered how you act as a customer will reflect on your own business?Time and again I have run...
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date added: Tuesday, March 21, 2006 |
| What We Shop for: Customer Service
Sometime back I wrote that the best day to go shopping was the day before Thanksgiving. The reason was that the stores are all stocked up...
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date added: Tuesday, March 21, 2006 |
| How Can Retailers Get Customer Loyalty?
Customer loyalty. Say these words and retailers eyes light up. Every retailer wants customer loyalty and wants to keep it. Some...
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date added: Friday, April 7, 2006 |
| Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results
This past week I had the incredible opportunity to experience first hand customer service that delighted and delivered loyal customers as wella
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date added: Friday, April 7, 2006 |
| Customer Service Actions Speak Louder than Words!
Obviously you communicate with customers by words, both written and spoken, but they are also picking up strong messages by other means...
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date added: Friday, April 7, 2006 |
| How a Live Answering Service will do Wonders for Your Website
Running a home business can be one of the most rewarding experiences of ones life. In my case, doing so has allowed me to be my own boss...
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date added: Friday, April 7, 2006 |
| Client Interaction Building Client Relationships
Depending on your business and your job role, you may or may not have much direct client interaction. This article is aimed at people who...
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date added: Friday, April 7, 2006 |
| Handling Telephone Abuse
Customer service as its affectionately known revolves around the telephone. You have to be very particular when delivering customer service...
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date added: Friday, April 7, 2006 |
| 3 Powerful Tactics That Motivate Customers To Buy
Wooing customers is a little bit like dating. No, you cant present the engagement ring on your first date! Theres a two-way relationship...
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date added: Friday, April 7, 2006 |
| Be A Smart Customer: Keep Pushing For Value!
When it comes to getting value for your money, the race doesn’t go to the lazy.You have to assert your prerogative to get a good...
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date added: Friday, April 7, 2006 |
| Whats Your S E R V U Quotient ? Surprise, Extras, Remembrance andamp; The Very, Unexpected
I was sitting at a new hip day spa and salon when the entire staff of stylists and technicians suddenly disappeared. “Wait a minute! Where arey
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date added: Friday, April 7, 2006 |
| Customer Service the Best Way to Deal with Customers
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some...
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date added: Friday, April 7, 2006 |
| Customer Service Will Your Customers Keep Coming Back?
It is the level of customer service provided by a business which dictates whether we come back to buy more or vow never to return. I recentlyh
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date added: Friday, April 7, 2006 |
| The Power of Open Consumer Feedback
In the dynamic new world we live in, we might almost be forgiven for thinking that we are enslaved by technology and run over on the...
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date added: Friday, April 7, 2006 |
| The Remarkable Power of Thank You!
An easy thing to forget in the midst of our frenzied lives is the simple act of saying "thank you." Who has the time to slow down for such...
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date added: Friday, April 7, 2006 |
| Voice Mail, 800 Numbers Increase Business Credibility
Millions of Americans are small business owners, while millions more have second income streams from home-based businesses. Still others...
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date added: Friday, April 7, 2006 |
| Customer Service Providers: Would You Like To Be Award Winning?
When I was just a pewee, I attended Tocaloma Day Camp, a local haunt for school kids after 3 p.m.Tocaloma had everything: a swimming...
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date added: Friday, April 7, 2006 |
| Customer Service in the Bottled Water Business
Almost every company talks at length about customer service and the need for excellence in satisfying the needs of its customers but very...
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date added: Friday, April 7, 2006 |
| Which is Better: Repeat Business or Adding New Customers? Part 2 of 2
Recently we asked which was more important: new customer growth or repeat business?The answer depends on your business goals. If...
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date added: Friday, April 7, 2006 |
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